PRIVACY POLICY
Neat & Tidy Co.
Last updated: August 2026
Your Privacy
At Neat & Tidy Co., I respect your privacy and take reasonable care with the personal information you provide to me.
This Privacy Policy explains what information I may collect, why I need it, how I use it and how you can contact me about your information.
1. Information I May Collect
When you enquire about or book a cleaning service, I may collect information such as:
Your name
Phone number
Email address
Property address
Preferred cleaning dates and times
Information about your home relevant to providing the service
Cleaning preferences or specific requests
Access information where required for a booking
Booking and payment information
Information you choose to provide through my website enquiry form or other communication
I only aim to collect information that is reasonably necessary to communicate with you and provide my services.
2. How I Collect Your Information
Information may be collected when you:
Submit an enquiry through my website
Contact me by email, phone or message
Make a booking
Provide information before or during a cleaning service
Communicate with me about an existing booking
Provide feedback or raise a concern
Your information may also be recorded in my normal business records where necessary to manage your booking and provide my services.
3. Why I Use Your Information
I may use your information to:
Respond to enquiries
Arrange and manage bookings
Contact you about your cleaning service
Understand your cleaning requirements
Provide and personalise cleaning services
Manage invoices and payments
Maintain appropriate business records
Respond to questions, feedback or complaints
Meet relevant business, accounting, insurance or legal requirements
Improve my services and business processes
I will not sell your personal information.
4. How I Store Your Information
As a solo independent business, I may use a combination of digital systems and business records to manage client information.
These may include:
Squarespace
Business email
Apple Calendar
HNRY
Other business systems used where reasonably necessary
I take reasonable steps to keep information secure and only accessible for legitimate business purposes.
5. Sharing Your Information
I will not sell or trade your personal information.
I may need to provide information to relevant third parties where reasonably necessary to operate my business or meet a legal or business obligation.
For example, this may include:
HNRY for accounting, invoicing and tax-related purposes
My insurer where a matter needs to be reported or managed
Service providers that help operate my website or business systems
Government agencies or authorities where legally required
Where information is provided to a service provider, I aim to use reputable services and only provide information reasonably necessary for the relevant purpose.
6. Website & Enquiry Forms
My website may collect information that you voluntarily provide through enquiry forms.
This information is used to respond to your enquiry and, where you proceed with a booking, to manage your cleaning service.
Squarespace may process information submitted through the website as part of providing the website and form functionality.
7. Photos & Before-and-After Images
I may take photographs of cleaning results for my private business records.
I will not use identifiable photographs of your home for my website, Facebook, advertising or other promotional purposes without appropriate permission.
Where permission is provided, photographs will be used respectfully and I will avoid including unnecessary personal information.
8. Access to Your Information
If you would like to know what personal information I hold about you, or believe that information I hold is incorrect, you can contact me.
I will consider reasonable requests to access or correct personal information, subject to any applicable legal requirements or exceptions.
9. Keeping Information
I will only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including legitimate business, accounting, insurance and legal record-keeping requirements.
When information is no longer reasonably required, I will take reasonable steps to securely delete or dispose of it where appropriate.
10. Privacy Concerns or Complaints
If you have a concern about how your personal information has been handled, please contact me directly first.
I will listen to your concern and aim to resolve it fairly and promptly.
Email:
If your concern relates to obligations under the Australian Privacy Act and cannot be resolved directly, you may also contact the Office of the Australian Information Commissioner (OAIC).
11. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time if my business, systems or information-handling practices change.
The most recent version will be made available on this website.
Contact
If you have any questions about this Privacy Policy or how Neat & Tidy Co. handles your information, please contact me:
Neat & Tidy Co.
Email: aaliyah@neatandtidyco.net
Cleaning with care, one home at a time.